Privacy Policy
Privacy Policy – OrtoEase
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide — such as your name, address, phone number, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which helps us understand your browser, device type, and operating system for security and analytics purposes.
Email Marketing (if applicable):
With your permission, we may send emails about our store, new products, promotions, and updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide personal information to complete a purchase, verify your payment method, place an order, arrange delivery, or request a return, you consent to our collecting and using it for that purpose only.
For secondary purposes — such as marketing — we will ask directly for your explicit consent or give you the option to decline.
How do I withdraw my consent?
You may withdraw your consent at any time by contacting us at:
Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
SECTION 3 – DISCLOSURE
We may disclose your personal information if required by law, to comply with legal obligations, or if you violate our Terms of Service.
SECTION 4 – SHOPIFY (OUR DATA PROCESSOR)
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
Your data is stored securely through Shopify’s databases and data storage systems, protected by firewalls and strict access controls.
Payment Processing
If you choose a direct payment gateway, Shopify stores your payment information encrypted under PCI-DSS (Payment Card Industry Data Security Standard).
Your payment data is retained only as long as necessary to complete the transaction and is deleted thereafter.
For more information, please refer to Shopify’s Privacy Policy.
SECTION 5 – THIRD-PARTY SERVICES
Third-party providers used by us may collect, use, and disclose information only as necessary for them to perform the services they provide.
Some providers—particularly payment processors—may operate in jurisdictions outside the UK.
If you proceed with a transaction processed outside the UK, your information may be subject to the laws of that jurisdiction.
Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies.
Links
Links on our store may direct you away from our website. We recommend reviewing the privacy policies of those websites.
SECTION 6 – SECURITY
We take reasonable precautions and follow industry best practices to ensure your personal information is protected from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Payment information is encrypted using SSL and AES-256 encryption.
Although no method of online transmission is 100% secure, we comply with PCI-DSS and additional industry standards for data security.
SECTION 7 – COOKIES
We use cookies to enhance your browsing experience and enable essential store functions.
Cookies we use include:
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_session_id – Stores session information.
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_shopify_visit – Analytics tracking (30 minutes).
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_shopify_uniq – Counts repeat visits (expires next day).
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cart – Stores cart contents (2 weeks).
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_secure_session_id – Secure session token.
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storefront_digest – For password-protected stores.
You may disable cookies in your browser settings at any time.
SECTION 8 – AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your region or that you are the age of majority and have given consent for dependents to use the site.
SECTION 9 – YOUR RIGHTS UNDER UK GDPR
As a UK resident, you have the right to:
✔ Access the personal data we hold about you
✔ Request correction of inaccurate information
✔ Request deletion of your data (“right to be forgotten”)
✔ Restrict or object to processing
✔ Request data portability
✔ Withdraw consent at any time
✔ Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at:
SECTION 10 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time.
Changes take effect once posted on this page.
If material changes occur, we will update the date at the top of this page and notify customers where required by law.
If OrtoEase is acquired or merged with another company, your personal information may be transferred to new owners so service can continue.
QUESTIONS & CONTACT INFORMATION
If you wish to access, correct, amend, or delete the personal information we hold about you—or if you have questions or complaints—please contact our Privacy Compliance Officer:
📧 support@ortoease.com
📞 +1 (828) 620-5454
🏢 OrtoEase LLC
7 LONG STREET APT A
Asheville, Alabama 28804
United States